Privacy Policy

1. Scope and accountability

This Privacy Policy applies to personal information collected through fenunegrandhotel.com and through reservation, dining, wellness, event and general inquiry forms. . is responsible for information under its control and designates its legal contact as the point of contact for privacy questions.

2. Information we may collect

We may collect names, email addresses, telephone numbers, requested dates, guest counts, accommodation preferences, dining or wellness preferences, event details, accessibility requests, and any information voluntarily included in a message.

Technical information may include IP address, browser type, device information, referring page and basic server logs needed to operate and secure the website.

3. How information is used

Information is used to respond to inquiries, check availability, prepare quotations, coordinate services, maintain security, improve the website, comply with legal obligations and keep appropriate business records.

This website does not process online gambling accounts, gaming deposits or withdrawals.

4. Legal basis and consent

Where applicable, information is handled with consent, to take steps requested before entering an agreement, to perform an agreement, to meet legal obligations, or for reasonable operational and security purposes. Consent may be withdrawn subject to legal or contractual restrictions.

5. Cookies and similar technologies

The website may use essential browser storage needed for navigation, form behaviour, security and preference management. Additional details are provided in the Cookie Policy.

We do not claim to use a named analytics, advertising or payment provider unless that service is actually added to the website.

6. Service providers and disclosures

Information may be shared with carefully selected service providers that support hosting, communications, reservations, security or professional advice, only to the extent needed for their work. Information may also be disclosed when required by law, court order or a lawful government request.

7. Retention and safeguards

Personal information is retained only as long as reasonably necessary for the stated purpose, legal requirements, dispute resolution and recordkeeping. Administrative, technical and physical safeguards are used in proportion to the sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure.

8. Access, correction and privacy rights

You may request access to personal information held about you, ask for corrections, withdraw consent where applicable, or raise a privacy concern. Identity verification may be required before a request is completed.

Requests can be sent to legal@fenunegrandhotel.com.

9. International processing

Some technology or service providers may process information outside Ontario or Canada. In that case, information may be subject to the laws of the jurisdiction where it is processed. Contractual and organizational safeguards are used where appropriate.

10. Children and age-restricted services

The website is not directed to children. Casino access at an Ontario casino is restricted to persons aged 19 or older, except where lawfully permitted for employment or another authorized purpose. Hotel and dining inquiries should be submitted by an adult or with adult involvement.

11. Policy updates

This policy may be updated to reflect changes in operations, technology or legal requirements. The revised version will be posted on this page with an updated effective date.

12. Contact

Privacy questions may be sent to legal@fenunegrandhotel.com, by telephone at +1 (613) 555-0147, or by mail to .